Natural Disaster

Impacted by a Natural Disaster?

Experiencing a natural disaster can leave you facing numerous challenges. However, as your mortgage servicer, we are here to help make mortgage-related matters easier for you and your family.

How Bayview Can Help

For questions or concerns about insurance, please call the following Hurricane Insurance Hotline: 1-888-203-4635. Our live agents are available Mon – Fri from 8 AM to 8 PM ET. Automated assistance is available 24/7.

For payment issues and questions, call us at 1-800-457-5105 Mon – Fri 8 AM to 9 PM ET.

Submitting Lender-Placed Claims (Borrowers on LPI)

If you’ve experienced any damage, our lender-placed claim representatives are available 24/7 to assist you with the claims process. Reach out to us using any of the following:

Phone: Call 1-800-424-8828 and select option 4 to speak with a claims representative.

Online: Complete this electronic form and submit.

Email: Claim forms can be downloaded from Proctor Financial and emailed to claimsadmin@pfic.com.

Submitting Loss Draft Claims

Contact and speak to our Insurance Department using one of these options:

  • Phone: 1-877-926-1123 Mon – Fri from 8:30 AM to 6 PM ET
  • Fax: 248-269-5526
  • Mail:

Bayview Loan Servicing, LLC
Loss Draft Department
5225 Crooks Road
Troy, MI 48098-2823

Other Useful Resources

Fannie Mae

  • Has very useful information in English and Spanish for Disaster Recovery Help

FEMA

  • Click here to visit their website for full access to their natural disaster resources, or see the current list of disasters by clicking here.
  • For other disaster-caused expenses including medical and dental, child care, funeral and burial, essential household items, moving and storage, vehicle, and some clean-up items click here.

American Red Cross

  • For information and locations that provide meals, beds, clothing, shelter, financial aid, and other necessary items, click here.

Hope Now

  • For information and education on natural disasters for homeowners click here.
  • For tips on preparing for a natural disaster visit ready.gov
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